TERMS OF SALES

ARTICLE 1 – PREAMBLE

The purpose of these general conditions of sale is to define the conditions under which the sales of products offered by the Allande Company, 12 avenue Louis Ricoux, 87210 LE DORAT, registered with the RCS of Limoges under number B 394 715 544, are carried out, at anyone wishing to make a purchase via the Online Shop on the  www.allande.fr website  .

Internet users can read the general conditions of sale on the site  www.allande.fr  .

The general conditions of sale are written in French and Allande reserves the right to modify them at any time. The applicable general conditions of sale are those presented on the site at the time the customer places his order.

 

ARTICLE 2 – PRODUCT INFORMATION

The products sold by Allande are marketed under the “Allande” and “Tanaïs” brands.

The Allande Company presents on its site the products for sale with the characteristics of each product, in application of the Consumer Code.

The Allande Company has exclusive rights to sell products marketed under the “Allande, Tanaïs” brands on the website www.allande.fr. Any marketing of said products on other websites may incur the civil and even criminal liability of their authors.

 

ARTICLE 3 – PRICE OF PRODUCTS

The prices of our products are indicated in euros all taxes included (VAT). These prices do not take into account the processing and shipping costs indicated to you when ordering. Allande reserves the right to modify its prices at any time, but the price invoiced will be that in force at the time the order is placed.

Deliveries outside the countries of the European Union and in the DOM TOM may incur customs and other charges levied on delivery. These possible costs are the responsibility of the recipient.

 

ARTICLE 4 – PLACING OF ORDERS

All orders are made on the site  www.allande.fr  by respecting the instructions communicated on the site for this purpose.

Orders placed on the site https://www.allande.fr/fr/ are reserved for adult individuals with legal capacity.

To be able to place an order, the Buyer must create a customer account by accurately completing a registration form and in particular the mandatory fields relating to his identification (valid email address and personal and confidential password).

All information collected will remain strictly confidential.

In accordance with the Data Protection Act of January 6, 1978, updated by the law of August 6, 2004 and the general data protection regulations of May 25, 2018 (RGPD), the Buyer has a right of access, modification, rectification and deletion of personal data transmitted by contacting https://www.allande.fr/fr/ at any time, at the following address: donneespersonnelles@allande.fr

 

ARTICLE 5 – VALIDATION OF THE ORDER

You declare that you have read and accept the general conditions of sale before placing your order. The validation of your order implies acceptance of these general conditions of sale.

Unless proven otherwise, the data recorded on the site constitutes proof of transactions between Allande and its customers.

We confirm all orders placed on our site by e-mail. This letter confirms that your order has been registered and informs you of the terms of its delivery (delivery address, order number, designation of the carrier) and the availability of the products.

 

ARTICLE 6 – PAYMENT FOR PURCHASES

Payment for your purchases is made by credit card VISA – EUROCARD – MASTERCARD.

Allande benefits from the secure Pay Box system.

The data relating to your credit card number is encrypted from your computer and is thus transmitted encrypted directly to the banking operator who decrypts it and manages the direct debit authorizations.

The debit of the card is carried out immediately after the validation of your order.

 

ARTICLE 7 – DELIVERIES – AVAILABILITY – DEADLINES

The products are delivered to the address you indicate in your order.
The average delivery time usually observed is less than 5 days. The delivery time is a maximum of fourteen working days for metropolitan France and 20 working days for DROM COM and foreign countries. This deadline is the only one binding the company.

In the event of a delay in the delivery of the products ordered, Allande will make every effort to inform you. You can also notify us of the late delivery yourself by email to the e.mail address:  sav@allande.fr  or by calling the company’s customer service on  0801 800 923 , (free call from a fixed line in mainland France), Monday to Thursday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. and Friday from 9:00 a.m. to 12:00 p.m., except public holidays or non-working days.

Allande undertakes to take the necessary steps to determine the cause of the delay and find an adequate solution with a view to the actual delivery of the products ordered as soon as possible.

In any case, in the event that, after your order, a product becomes totally or partially unavailable, Allande will inform you by email of this unavailability and give you the possibility:

  • Either to be delivered a product of a quality and price equivalent to that ordered;
  • Or to be reimbursed for the price of the product at the latest within 30 days of payment of the order. If the package is damaged or damaged or opened during delivery, you must imperatively make handwritten reservations on the delivery slip, of which you must keep a copy. You must then send a copy of your complaint to customer service, by e.mail:  sav@allande.fr or by registered letter with acknowledgment of receipt (Allande, Service Client, 12 avenue Louis Ricoux, 87210 LE DORAT).
  • – The Company uses several carriers depending on the choice of your delivery method. You will be able to follow the delivery of your package by logging into the space reserved for you on our Online Shop, with your username and password.
  • – For DROM-COM and countries outside the European Union, shipments are made under incoterm DAP (Delivery at place), shipping costs are borne by the sender, duties and taxes are borne by the buyer)

 

 

ARTICLE 8 – CONFORMITY OF PRODUCTS

Guarantees:  the seller is bound by the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-16 of the consumer code and that relating to defects in the thing sold under the conditions provided for in articles 1641 to 1648 and 2232 of the civil code.

Consumer Code:

Article L. 217-4:  The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L. 217-5  To comply with the contract, the good must: 1°) Be suitable for the use usually expected of a similar good and, where applicable: – correspond to the description given by the seller and have the qualities that he has presented to the buyer in the form of a sample or model; – present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labelling; 2°) Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.

Article L. 217-12  The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article L. 217-16  When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Civil Code :

Article 1641:  The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less for them, if he had known them.

Article 1648  The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

 Defective products :

All our items are systematically checked on leaving our manufacturing workshops. However, if an item proves to be defective, we undertake to replace it with an identical product. Any request for the return of a product must be sent by the customer, by email to the e.mail address:  sav@allande.fr  or by calling the company’s customer service on  0801 800 923 , (free call from a fixed line in mainland France), Monday to Thursday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. and Friday from 9:00 a.m. to 12:00 p.m., except public holidays or non-working days, within 8 days of receipt of the order. This request must precisely indicate the defect(s) of the defective product.

Our customer service will then inform, by e-mail, the customer of his decision to accept or refuse the return of the product. However, this acceptance will only be definitive upon receipt of the defective product returned by the customer and the effective observation of the defect(s).

When the exchange will be definitively accepted by the Company, the return costs, such as the shipping costs of an identical product, will be borne by the Company. However, the return costs will only be reimbursed to the customer upon presentation of proof.

Items will only be taken back in their original packaging, intact and in a perfect state of cleanliness.

The exchange will only be accepted within the framework of strict compliance with this procedure.

However, if the identical product is no longer available, the Allande company will inform you by email of this unavailability and will give you the possibility:

  • Either to be delivered a product of a quality and price equivalent to that ordered;
  • Or to be reimbursed for the price of the defective product. This refund can only be made after receipt of the defective product and inspection of the latter by our quality department. It is recalled that the responsibility of the customer, in the event of the return of a product, is engaged. The property must be returned in new condition. We undertake to refund the defective item within 14 days of receipt of the defective item. This refund will be made using the same payment method used for the initial transaction.

 

ARTICLE 9 – LEGAL RIGHT OF WITHDRAWAL

Reminder:  The validation of your order implies acceptance of the general conditions of sale.

Deadline, exercise and effects  : If you validate your order, you will have the right, in accordance with the provisions of  articles L. 221-18 and following of the Consumer Code,  to withdraw, without giving any reason, within fourteen days. . However, although the right of withdrawal is in principle general, in certain specific situations (see below), you cannot exercise your right of withdrawal. The withdrawal period expires fourteen days after the day on which you, or the third party you have designated to do so, takes possession of the goods ordered. To exercise the right of withdrawal, you must notify us: your name, your address, as well as your decision to withdraw from the contract by means of an unambiguous declaration.

In case of withdrawal on your part. Upon receipt of such good(s), the company will reimburse the customer for all payments received. This refund will be made using the same payment method used for the initial transaction.

In the event of withdrawal by the customer, the latter must bear the direct costs of returning the goods. It is recalled that the responsibility of the customer, in the event of withdrawal, is engaged. The property must be returned in new condition.

Exceptions to the right of withdrawal: In application of article L.121-21-8 of the Consumer Code, and as an exception to the information mentioned above in the document, the customer is informed of the fact that the right of withdrawal cannot be exercised for contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. Within the framework of the activities of the company, are thus concerned the underwear lower part or whole ornaments in the event of lot.

 

ARTICLE 10 – INTELLECTUAL PROPERTY

All texts, comments, illustrations and images reproduced on the site www.allande.fr are reserved for the whole world in accordance with French and international Intellectual Property Law.

As such and in accordance with the provisions of the Intellectual Property Code, only use for private use, subject to different or even more restrictive provisions of the Intellectual Property Code, is authorized.

Their total or partial representation or reproduction is strictly prohibited.

 
ARTICLE 11 – PROTECTION OF PERSONAL INFORMATION

The information and data concerning you are necessary to process your orders.

By placing an order with the Allande Company and accepting these general conditions of sale, you authorize us to use your personal data for exclusive use by our company.

In accordance with the Data Protection Act of January 6, 1978, updated by the law of August 6, 2004 and the general data protection regulations of May 25, 2018 (RGPD), the company ALLANDE is committed to transparency in the processing of your personal data.

Thus, we inform you that the data relating to our customers are stored only for commercial or marketing purposes.

The personal data collected is very limited. Only contact data such as

– The first and last name

– Telephone number

– Mailing address

– The nominative email address

These data are stored in our information system for exclusive use by our company. If the personal data is closely linked to an accounting / commercial document, these will be kept in accordance with the French accounting period in force.

Our infrastructure is fully secure and complies with current security standards.

In application of the regulations applicable to personal data, users have the following rights, which they can exercise by making a request to the following address: donneespersonnelles@allande.fr or by mail by registered post with acknowledgment of receipt addressed to Allande, Customer Service, 12 avenue Louis Ricoux, 87210 LE DORAT

  • The right of access: You can exercise your right of access, to know the personal data concerning you. In this case the website will ask you for proof of identity in order to verify its accuracy.
  • The right of rectification: if the personal data held by the website is inaccurate, you can request that the information be updated.
  • The right to delete data: you can request the deletion of your personal data, in accordance with applicable data protection laws.
  • The right to limit processing: you can ask the website to limit the processing of personal data in accordance with the assumptions provided by the GDPR.
  • The right to oppose the processing of data: you can oppose the processing of your data in accordance with the assumptions provided for by the GDPR.
  • The right to portability: you can request that the website give you your personal data provided to it to transmit them to a new website.

CNIL declaration number: 1413755 – v0

 

ARTICLE 12 – Anti-waste law

Article 62 of the anti-waste law for the circular economy (AGEC law) adopted on February 10, 2020 provides for the establishment of a unique identifier for all companies or entities subject to the principles of Extended Producer Responsibility ( REP).
Our unique identifier generated by the Ecological Transition Agency (ADEME) for the household packaging REP is FR219358_11ZDOR

 

 ARTICLE 13 – Mediation and settlement of disputes

In the event of a dispute between the parties, the seller and the buyer will endeavor to find an amicable solution to the settlement of the said dispute.

Failing this, the seller may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative dispute resolution method (conciliation, for example) in the event of CONTESTATION.

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an online dispute resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the ‘European Union.

This platform is accessible at the following link: Https://webgate.ec.europa.eu/odr/

 

ARTICLE 14 – JURISDICTION CLAUSE

This contract is subject to French law.

In the event of a dispute, in the absence of an amicable agreement, the courts within the jurisdiction of Limoges will have sole jurisdiction.

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